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Customer Service Specialist

This role will work within the Customer Service Team in managing the Order to Cash processes for the region, based in Singapore.


You will be responsible for:

  • Close interaction and cooperation with the sales team and customers on order processing.
  • Being the key contact and interface to both internal and external customers, ensuring the satisfaction of having their requirements fulfilled.
  • Maintaining customer profile Master Data and Pricings in SAP.
  • Monitoring shipments, handling and ensuring shipping documents are accurately prepared and received on time by customers.
  • Ensure timely customer’s payment and delivery terms in accordance to Finance pre-requisites.
  • Act as QNS coordinator and ensure complaint is entered into system for resolution.


You are/ have:

  • Expert in Triangular Sales, Export and DIB order Processing
  • Proficient with SAP SD and MM Module.
  • Minimum 3 years of relevant experience in a similar role
  • Familiar with shipping terms, Incoterms, bank payment terms and Letter of Credit processing.
  • Quick learner with good attitude, high adaptability and able to multi-task
  • Effective communication skill with both internal and external customers


We offer:

  • A highly interesting, versatile and challenging work environment
  • A high degree of flexibility in your activities and tasks
  • An attractive remuneration and excellent employee benefits
  • Tailored trainings to support your development needs

Mode: Full Time
Country: Singapore